Post by Step on Mar 28, 2009 14:37:42 GMT -5
The following link is regarding 7 things to have/do for effective customer service.
www.customerservicemanager.com/7-things-every-customer-service-person-needs-to-know.htm
"Since it’s especially critical in these challenging times to take EXQUISITE care of the customers you already have, here are 7 things every customer service person needs to know in order to do that kind of an outstanding job. Please make sure you pass this article along to every person responsible for customer service in your organization. If you touch the customer, in any way, ever, I am speaking directly to YOU."
www.customerservicemanager.com/7-things-every-customer-service-person-needs-to-know.htm
"Since it’s especially critical in these challenging times to take EXQUISITE care of the customers you already have, here are 7 things every customer service person needs to know in order to do that kind of an outstanding job. Please make sure you pass this article along to every person responsible for customer service in your organization. If you touch the customer, in any way, ever, I am speaking directly to YOU."